LSI Customer FAQs for January 21, 2013
What is changing for LSI customers?
Product names and some catalog numbers.
Beginning mid-January 2013, LSI will begin to transition to Life Technologies. During this transition you may see some product name and catalog number changes. For your convenience, lifetechnologies.com will contain the new names/numbers while continuing to reference the current LSI names/numbers.
LSI marketing materials, technical documentation, shipping boxes, and product packaging will be updated to reflect the new Life Technologies designation.
What is not changing for LSI customers?
There will be no changes to the product or how and where it is manufactured. Technical features and diagnostic performance also remains unchanged.
Lot numbers will not change, and reserved lots will be available for you until they are out of stock.
To find the appropriate LSI contact information for your country, please go to lifetechnologies.com/contactus and select your country.
Whom do I contact for inquiries related to technical support?
Please forward these inquiries to lsisupport@lifetech.com
Whom do I contact for inquiries related to quotations or order status?
Please forward these inquiries to lsi@lifetech.com
What happens with LSI tenders?
Nothing has changed; please continue to order from LSI.
What will happen with specific lots I have reserved with LSI?
Reserved lots will be available to you until they are out of stock.
Where do I go to find information on LSI or Life Technologies products?
Please go to lifetechnologies.com/animalhealth
Where do I go with questions regarding this transition?
Please contact your local LSI representative or email lsi@lifetech.com
