AB Assurance Plan

The AB Assurance Plan is our premium repair plan, designed to maximize instrument performance and help ensure availability of critical systems. The AB Assurance Plan will help keep your laboratory running smoothly with preventive maintenance, proactive instrument monitoring, and—should one of your instruments require repair—fast response. This plan is ideal for locations like research labs, core service facilities, and low-risk hospital research environments that depend on their instruments and need to reduce the risk of production downtime.

Key features of the AB Assurance Plan include:

  • 2-day on-site response (Zones 1 and 2 only)
  • Planned maintenance
  • Highest priority Remote Service Center support
  • Remote instrument monitoring and diagnostics

Additional features of the AB Assurance Plan include:

  • On-site service—labor
  • On-site service—parts
  • On-site service—travel
  • Factory-certified replacement parts
  • Engineer labor and travel included for repair visits
  • Priority technical phone support

We offer the AB Assurance Plan on the following instruments:


Real-Time PCR Instruments

  • 7300 Real-Time PCR System
  • 7500 Real-Time PCR System
  • 7500 Fast Real-Time PCR System
  • 7900 Fast Real-Time PCR System
  • 7900HT Fast Real-Time PCR System
  • ViiA™ 7 Real-Time PCR System
  •  

Next-Generation Sequencing Instruments

  • SOLiD® 3 System
  • Covaris® System
  • Ultra-Turrax® System
  • HydroShear® System
  • SOLiD® 4 System
  • EZ Bead™ System
  • 5500 Genetic Analyzer
  • 5500xl Genetic Analyzer
  • AB Library Builder™ System
  • Ion Torrent™ Personal Genome Machine™ Sequencer

Benchtop Devices

  • iPrep™ Purification Instrument
  • Automate Express™ Forensic DNA Extraction System

Flow Cytometry Instruments

  • Attune® Acoustic Focusing Cytometer

Genetic Analyer Instruments

  • 310 Genetic Analyzer
  • 3100 Genetic Analyzer
  • 3100-Avant™ Genetic Analyzer
  • 3130 Genetic Analyzer                  
  • 3130xl Genetic Analyzer
  • 3500 Genetic Analyzer
  • 3500xl Genetic Analyzer
  • 3730 Genetic Analyzer
  • 3730xl Genetic Analyzer

Complete List of Instruments Serviced

For additional information on this plan and all other AB service plans, please contact Life Technologies at service.sales@lifetech.com or via telephone at 800 327 3002 (toll-free in US only).

The AB Assurance Plan is only available for our Research Use Only (RUO) labeled instruments. This plan is not available for instruments labeled for diagnostic (IVD) use.

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