Download OpenArray® TPF & SPF Plate Files

1. Select TaqMan® OpenArray® Genotyping Plates from the drop-down menu.
2. You will be prompted to (a) download all SPF and AIF Plate files for your recent order, or (b) download a specific SPF file.
3. When you select to download all SPF and AIF files for your recent order you will be prompted to enter both a sales order number and a lot number to securely access your available files. (How do I find my sales order number and lot number?)
4. When you select to download a specific SPF File you will be prompted to enter a serial number in addition to the sales order number and lot number. (How do I find my serial number?)
5. For customers who have recently migrated to E1, you will be prompted to enter a manufacturing sales order number when you select to download the file. (How do I find my manufacturing sales order number?)
6. Download and save the files to your computer.

1. Select TaqMan® OpenArray® Real-Time PCR Plates from the drop-down menu.
2. You will be prompted to (a) download all TPF and AIF files for your recent order, or (b) download a specific TPF file
3. When you select to download all TPF and AIF files for your recent order, you will be prompted to enter both a sales order number and a lot number to securely access your available files. (How do I find my sales order number and lot number?)
4. When you select to download a specific TPF File you will be prompted to enter a serial number in addition to the sales order number and lot number (How do I find my serial number?)
5. For customers who have recently migrated to E1, you will be prompted to enter a manufacturing sales order number when you select to download the file (How do I find my manufacturing sales order number?)
6. Download and save the files to your computer

1. Select TaqMan® OpenArray® Human or Rodent miRNA Panels from the drop-down menu.
2. You will be prompted to (a) download all TPF and AIF files for your recent order, or (b) download a specific TPF file
3. When you select to download all TPF and AIF files for your recent order, you will be prompted to enter any plate serial # that was included in the order to access the files. (How do I find my sales order number and lot number?)
4. When you select to download a specific TPF File you will be prompted to enter a the specific plate serial number in the order to access the matching plate file (How do I find my serial number?)
5. For customers who have recently migrated to E1, you will be prompted to enter a manufacturing sales order number when you select to download the file (How do I find my manufacturing sales order number?)
6. Download and save the files to your computer

1. Select the appropriate fixed-content product from the drop-down menu.
2. Since these products all have fixed content, you will only be prompted to enter a serial number. (How do I find my serial number?)
3. For customers who have recently migrated to E1, you will be prompted to enter a manufacturing sales order number when you select to download the file (How do I find my manufacturing sales order number?)
4. Download and save the files to your computer

So that you can start using your OpenArray® plates as soon as possible, arrangements are often made to ship large orders in several installments. Plate Files for the partial shipment that you receive can be downloaded per the instructions above. Please note, however, that the .zip filename may contain the word INCOMPLETE (e.g., 109040097_INCOMPLETE.zip). The INCOMPLETE in the filename denotes that additional Plate Files will become available once your order has completed production. After you take delivery of your subsequent shipments of OpenArray® Plates, visit this site again to download the additional Plate Files that you require to run the Plates on your OpenArray® System.>

The word INCOMPLETE in the .zip filename denotes that you may have only received a partial shipment. Download the Plate Files for the OpenArray® Plates that you received, but visit this site again once you have received additional OpenArray® Plates, to download any additional Plate Files required. (See: What happens if I only receive a partial shipment of my OpenArray® plate order?)

To protect your assay and sequence information, you will need your unique sales order number to download your plate files. If you misplace your invoice, you may also find your sales order number on the packing list that you receive with your shipment. Your sales order number may also be found in emails that you received confirming your order. If you are still not able to find your sales order number, please contact your local support team.

Both the lot number and the serialnumber required for entry into the download tool can be found on the label that accompanies your OpenArray® Plate. Enter that exact information into the appropriate required fields.

The sales order number is generated at the time you place your order. It is available on your invoice and packing list.

The manufacturing sales order number can be found on your dispatch note. The dispatch note is packed with the packing slip. If you have lost your dispatch note, please call customer service at 1-800-955-6288.