Download OpenArray® TPF & SPF Plate Files

1. Select TaqMan® OpenArray® Genotyping Plates from the drop-down menu
2. You will be prompted to a) download all SPF and AIF Plate files for your recent order or b) download a specific SPF file
3. When you select to download all SPF and AIF files for your recent order you will be prompted to enter both a Sales Order# and a Lot# to securely access your available files. (How do I find my Sales Order# and Lot#?)
4. When you select to download a specific SPF File you will be prompted to enter a Serial# in addition to the Sales Order# and Lot# (How do I find my Serial#?)
5. Download and save the files to your computer

1. Select SYBR® OpenArray® Real-Time PCR Plates from the drop-down menu
2. You will be prompted to a) download all TPF files for your recent order or b) download a specific TPF file
3. When you select to download all TPF files for your recent order you will be prompted to enter both a Sales Order# and a Lot# to securely access your available files. (How do I find my Sales Order# and Lot#?)
4. When you select to download a specific TPF File you will be prompted to enter a Serial# in addition to the Sales Order# and Lot# (How do I find my Serial#?)
5. Download and save the files to your computer

1. Select TaqMan® OpenArray® Real-Time PCR Plates from the drop-down menu
2. You will be prompted to a) download all TPF and AIF files for your recent order or b) download a specific TPF file
3. When you select to download all TPF and AIF files for your recent order you will be prompted to enter both a Sales Order# and a Lot# to securely access your available files. (How do I find my Sales Order# and Lot#?)
4. When you select to download a specific TPF File you will be prompted to enter a Serial# in addition to the Sales Order# and Lot# (How do I find my Serial#?)
5. Download and save the files to your computer

1. Select TaqMan® OpenArray® Human or Rodent miRNA Panels from the drop-down menu
2. You will be prompted to a) download all TPF and AIF files for your recent order or b) download a specific TPF file
3. When you select to download all TPF and AIF files for your recent order you will be prompted to enter any plate serial # that was included in the order to access the files. (How do I find my Sales Order# and Lot#?)
4. When you select to download a specific TPF File you will be prompted to enter a the specific plate Serial# in the order to access the matching plate file (How do I find my Serial#?)
5. Download and save the files to your computer

1. Select the appropriate fixed content product from the drop-down menu
2. Since these products are all fixed content you will only be prompted to enter a Serial# (How do I find my Serial#?)
3. Download and save the files to your computer

In order to start using your OpenArray® plates as soon as possible, arrangements are often made to ship large orders in several installments. Plate Files for the partial shipment that you receive can be downloaded as per the instructions above. Please note however that the .zip filename may contain the word INCOMPLETE (e.g. 109040097_INCOMPLETE.zip). The INCOMPLETE in the filename denotes that additional Plate Files will become available once your order has completed production. After you take delivery of your subsequent shipments of OpenArray® Plates, visit this site again to download the additional Plate Files that you require to run the Plates on your OpenArray® System.>

The word INCOMPLETE in the .zip filename denotes that you may have only received a partial shipment. Download the Plate Files for the OpenArray® Plates that you received but re-visit this site again once you receive additional OpenArray® Plates to download any additional Plate Files required. (See: What happens if I only receive a partial shipment of my OpenArray® plate order?)

In order to protect your assay and sequence information you will need your unique Sales Order# to download your plate files. If you misplace your Invoice, you may also find your Sales Order# on the Packing List that you receive with your shipment. Your Sales Order# may also be found in emails that you received confirming your order. If you are still not able to find you’re your Sales Order# please contact your local Support group.

Both the Lot# and the Serial# required for entry into the download tool can be found on the label that accompanies your OpenArray® Plate. Enter that exact information into the appropriate required fields.

The Sales Order# is generated at the time you place your order. It is available on your invoice and packing list.