Frequently Asked Questions
1. When will Vector NTI Advance™ 11 be available?
Version 11 was launched on December 15, 2008.
2. What will happen to the free licenses for v10?
With the launch of Vector NTI Advance™ 11, we have discontinued the sale of the prior version, as is standard software practice. In practical terms, this means that as of December 12 2008, we no longer provide any new free annual v10 licenses.
3. Will my current v10 license continue to function?
Yes. Your existing annual v10 license will continue to function. It will expire a year from when you first obtained it. For example, if you obtained a free v10 license on November 24 2008, that license will continue to provide the full functionality of v10 until November 23 2009.
4. If my free v10 license has expired already, can I get a new free v10 license for 2009?
Since we have already launched v11, we are not providing new free v10 licenses. If you need assistance, please use our online Bioinformatics Support.
5. If I have never had a free v10 license before, can I get one now?
Since we have already launched v11, we are not providing new free v10 licenses.
6. Why has Invitrogen discontinued the free v10 license program?
Over the past three years, the v10 free license program has been an overwhelming success by the sheer number of researchers using this version of the software. In that time, you have told us very clearly you want added features, easier licensing, and more personalized technical support. In response, we have completely redesigned both the software and our licensing options for academic researchers. Vector NTI Advance™ 11 contains major new cloning, design and search functionality, a completely updated interface, support on Intel-based Macs as well as Windows® Vista, and new, cost-effective 1-year and 3-year license options exclusively for academic researchers. These new license options also include personalized Technical Support by email, and are delivered directly to you by email without the need to register or log in separately. At significantly reduced prices compared with our Commercial Licenses, these new options respect the current grant funding and other realities of academic research.
7. Will I be able to get a free academic license of v11?
No, but as described above, we have created two cost-effective v11 license options specifically for researchers in academic, government and non-profit institutions. You can now obtain 1-year and 3-year Academic Licenses that provide full software functionality, greatly streamlined license delivery, and Technical Support by email. Click here to learn more.
8. When can I buy a 1-year or 3-year v11 Academic License?
Starting on December 15, 2008, simply log in to Invitrogen’s online catalog and look for the new Academic Licenses. The 1-year Academic License catalog number is 12605099, and the 3-year Academic License catalog number is 12605103. Order your copy now.
9. If I purchase a v11 Academic License and I need help, how do I get it?
Technical Support for Academic Licenses is available by email. Simply send your question to bioinfosupport@invitrogen.com.
10. How do I upgrade from v10 to v11?
Version 11 is fully backward-compatible with data stored in v10 (and in v9 and v8). Full details of how to upgrade from v10 to v11 are in the v11 Installation and Licensing Guide. Briefly:
11. Can I try v11 for free before purchasing it?
Yes. As of December 15, 2008, simply email your contact info to request a FREE 30-day Trial License.
12. Can I export all my sequence data from v10?
Yes. You can export all your DNA and RNA molecules as GenBank or FASTA files using a number of simple methods; see the v10 User Manual for details. Likewise, protein sequences can be exported as GenPept, Swiss-Prot, or FASTA format. These file formats are the de facto standards for sharing sequence information, and can be read by many commercial and free sequence analysis software applications, and can also be read a text files using standard text editors.
13. I have a free v10 license but I forgot my License Number. Can you help me?
Yes. Please email your name, full contact details, and the Hardware ID of the computer that you registered to bioinfosupport@invitrogen.com, with “Help with free v10 license” in the Subject line. We will respond by email with your License Number and Registration Key. Please note that these requests may take up to 5 business days to process.
14. I have a free v10 license and I want to activate it on another computer. Can you help me?
As of December 12, 2008, the free v10 license program will no longer be available. To enable the software on additional computers, purchase one of the new 1-year or 3-year Academic Licenses that are now available for v11.
Version 11 was launched on December 15, 2008.
2. What will happen to the free licenses for v10?
With the launch of Vector NTI Advance™ 11, we have discontinued the sale of the prior version, as is standard software practice. In practical terms, this means that as of December 12 2008, we no longer provide any new free annual v10 licenses.
3. Will my current v10 license continue to function?
Yes. Your existing annual v10 license will continue to function. It will expire a year from when you first obtained it. For example, if you obtained a free v10 license on November 24 2008, that license will continue to provide the full functionality of v10 until November 23 2009.
4. If my free v10 license has expired already, can I get a new free v10 license for 2009?
Since we have already launched v11, we are not providing new free v10 licenses. If you need assistance, please use our online Bioinformatics Support.
5. If I have never had a free v10 license before, can I get one now?
Since we have already launched v11, we are not providing new free v10 licenses.
6. Why has Invitrogen discontinued the free v10 license program?
Over the past three years, the v10 free license program has been an overwhelming success by the sheer number of researchers using this version of the software. In that time, you have told us very clearly you want added features, easier licensing, and more personalized technical support. In response, we have completely redesigned both the software and our licensing options for academic researchers. Vector NTI Advance™ 11 contains major new cloning, design and search functionality, a completely updated interface, support on Intel-based Macs as well as Windows® Vista, and new, cost-effective 1-year and 3-year license options exclusively for academic researchers. These new license options also include personalized Technical Support by email, and are delivered directly to you by email without the need to register or log in separately. At significantly reduced prices compared with our Commercial Licenses, these new options respect the current grant funding and other realities of academic research.
7. Will I be able to get a free academic license of v11?
No, but as described above, we have created two cost-effective v11 license options specifically for researchers in academic, government and non-profit institutions. You can now obtain 1-year and 3-year Academic Licenses that provide full software functionality, greatly streamlined license delivery, and Technical Support by email. Click here to learn more.
8. When can I buy a 1-year or 3-year v11 Academic License?
Starting on December 15, 2008, simply log in to Invitrogen’s online catalog and look for the new Academic Licenses. The 1-year Academic License catalog number is 12605099, and the 3-year Academic License catalog number is 12605103. Order your copy now.
9. If I purchase a v11 Academic License and I need help, how do I get it?
Technical Support for Academic Licenses is available by email. Simply send your question to bioinfosupport@invitrogen.com.
10. How do I upgrade from v10 to v11?
Version 11 is fully backward-compatible with data stored in v10 (and in v9 and v8). Full details of how to upgrade from v10 to v11 are in the v11 Installation and Licensing Guide. Briefly:
- First, back up your existing v10 Local Database to a secure location
- Uninstall v10 using the Add/Remove Programs functionality in your Windows® Control Panel
- Download and install v11 from our Downloads Page, or install v11 from the Vector NTI Advance™ 11 CD
- During installation, you will be able to point the v11 software to the saved copy of your Local Database, and all of your existing data will be imported into the redesigned v11 Local Database automatically
11. Can I try v11 for free before purchasing it?
Yes. As of December 15, 2008, simply email your contact info to request a FREE 30-day Trial License.
12. Can I export all my sequence data from v10?
Yes. You can export all your DNA and RNA molecules as GenBank or FASTA files using a number of simple methods; see the v10 User Manual for details. Likewise, protein sequences can be exported as GenPept, Swiss-Prot, or FASTA format. These file formats are the de facto standards for sharing sequence information, and can be read by many commercial and free sequence analysis software applications, and can also be read a text files using standard text editors.
13. I have a free v10 license but I forgot my License Number. Can you help me?
Yes. Please email your name, full contact details, and the Hardware ID of the computer that you registered to bioinfosupport@invitrogen.com, with “Help with free v10 license” in the Subject line. We will respond by email with your License Number and Registration Key. Please note that these requests may take up to 5 business days to process.
14. I have a free v10 license and I want to activate it on another computer. Can you help me?
As of December 12, 2008, the free v10 license program will no longer be available. To enable the software on additional computers, purchase one of the new 1-year or 3-year Academic Licenses that are now available for v11.
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